Shipping policy

Shipping Policy

At Collectable Figurines, we aim to ship all orders quickly and safely so your items arrive in excellent condition.

Order Processing Times

Orders are usually processed within 1–3 business days of being placed. Orders placed on weekends or UK public holidays will be processed on the next working day.

If we cannot ship within the timeframe stated when you order, we will notify you, explain the delay and provide a revised shipping date. You may agree to the delay or cancel the unshipped order for a full refund. If you do not agree to a delay where your consent is required, we will cancel and promptly refund the unshipped order to your original payment method.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

For larger international orders where no shipping rate is available at checkout, please contact us at abigail@collectable-figurines.co.uk for a postage quote before placing your order.

After the 1–3 working day processing period, estimated transit times for our standard shipping options are:

• United Kingdom: 3–5 business days
• Europe, including Ireland: 5–8 business days
• USA, Canada, Australia and New Zealand: 5–15 business days

For other destinations, please check the delivery information at checkout or contact abigail@collectable-figurines.co.uk for guidance.

Please note that delivery times are estimates and are not guaranteed.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email. Where tracking is available, tracking details will also be included so you can follow your parcel’s journey.

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally happen due to courier issues, weather, customs, or seasonal demand. If your order is delayed or missing, please contact us so we can investigate with the carrier and arrange an appropriate resolution. Nothing in this policy limits your rights under applicable law.

Incorrect Shipping Information

Please make sure your delivery address is correct when placing your order. We cannot be held responsible for orders sent to an incorrect address provided at checkout.

If you realize you have entered the wrong address, please contact us as soon as possible at abigail@collectable-figurines.co.uk. If your order has not yet been shipped, we may be able to update it.

Lost, Damaged or Missing Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us at abigail@collectable-figurines.co.uk as soon as possible with your order number and any relevant photos where applicable.

We will work with the courier to investigate and resolve the issue.

International Orders

Orders ship from the United Kingdom. Customers are responsible for applicable US import duties, taxes and customs-clearance charges unless we explicitly state that these are included or collected at checkout. Do not assume that a low-value order is duty-free. Any charges already collected for the same purpose should not be paid twice; contact us if you are asked for a duplicate payment.

Customers are responsible for providing information, completing any importer paperwork and responding to requests from US Customs or the carrier. We remain responsible for accurate sender/export documentation and for meeting any duties or prepayment requirements imposed on the sender by the chosen shipping service. Customs assessment can depend on the item’s country of manufacture, classification and value, not just the country it ships from.

Delivery of Multiple Items

If your order contains multiple items, they may occasionally be shipped separately depending on stock availability or packaging requirements. You will be notified if this happens.